Hellorider Seeks Aftersales Manager to Drive Sustainable Mobility
Hellorider, a rapidly expanding SaaS (Software as a Service) scale-up, is on the lookout for an Aftersales Manager to join their dynamic team. Specialising in sustainable mobility solutions, Hellorider offers bicycle leasing services to (auto) leasing companies and employers, aiming to transition one million employees from polluting transport to leased bicycles by 2030. The company collaborates with leading and innovative leasing firms in the Netherlands, positioning itself as a market leader in sustainable mobility. At Hellorider, quality, service, and team cohesion are paramount. (careers-americas.hyundai.com)
Role Overview: Aftersales Manager
As an Aftersales Manager at Hellorider, you will be instrumental in enhancing the post-sale experience for both dealers and customers. Your responsibilities will include:
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Process Improvement: Optimising repair and maintenance procedures initiated by dealers for leased bicycles, ensuring accuracy, completeness, and adherence to agreements.
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Issue Resolution: Identifying bottlenecks in work order processes and implementing improvements to boost customer and dealer satisfaction.
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Collaboration: Engaging with manufacturers to efficiently address technical inquiries, warranty claims, and recalls.
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Assessment: Evaluating end-of-lease reports to make informed decisions regarding damages and repair costs.
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Dealer Relations: Fostering strong connections with dealers to ensure seamless operations.
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Teamwork: Collaborating daily with dealers and other service partners to expedite case resolutions.
What Hellorider Offers
In return, Hellorider provides:
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A competitive salary.
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A multifaceted role with significant responsibility within a close-knit team.
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Opportunities to contribute to strategic initiatives in a growing organisation.
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A laptop and a comfortable workspace near Amsterdam Amstel, with options for remote work.
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Regular team events and social gatherings.
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A company lease bicycle.
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A comprehensive pension plan, reflecting a commitment to your future.
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Shared lunches at the office.
Ideal Candidate Profile
The ideal candidate will possess:
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Availability for 32 to 40 hours per week.
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Fluency in Dutch, both spoken and written.
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Proficiency in English, both spoken and written.
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Over 7 years of experience in the bicycle industry, with a background in working with bicycle manufacturers and expertise in bicycle maintenance, repairs, and warranty handling.
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The ability to serve as a connecting link between Hellorider and bicycle dealers, alongside the dealer manager.
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A strong enthusiasm for working in a rapidly growing SaaS platform.
If you are practical, entrepreneurial, and eager to make a significant impact in the sustainable mobility sector, Hellorider invites you to apply. Contact them via email at werkenbij@hellorider.com. Join Hellorider and be part of a team dedicated to revolutionising transportation for a greener future.